Complaint
I am submitting this complaint because I have been unable to resolve the issue directly with the seller. **The website is no longer available, and the email address provided by the company does not work**, leaving me with no way to contact the seller or exercise my right to return the products.
I placed an order on **July 9** for a total amount of **€185.71**, and it was only delivered on **July 27**, approximately **20 days later**, despite the website stating an estimated delivery time of **3–7 days**.
The quality of the products is very poor and **does not match the photos or descriptions that were displayed on the website**, which is now no longer accessible.
In addition, the order was incomplete: **I purchased 6 items but only received 5**, although, I was charged an additional fee for **shipping protection/insurance** at the time of purchase, yet the order still arrived incomplete.
For these reasons, I am requesting assistance in obtaining a **full refund of €185.71**, as the seller is unreachable and provides no means of customer support to resolve this matter.
I have all the supporting documentation, including the order confirmation, proof of payment, shipping information, and photographs of the products received, and I will provide them upon request.
