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Terremoto Marrakech Causa de Fuerza Mayor

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P. F.

A: RYANAIR

27/09/2023

Hola.Tengo programado un viaje a Marrakech con la compañía Ryanair con vuelo de ida el día 02/09/23 y vuelta el 06/09/23. Como causa del terremoto sufrido en esta ciudad el 09/09/23, he contactado con atención al cliente de la compañía para solicitar el cambio de los vuelos en fecha y destino sin hacer frente a las penalizaciones debido a las circunstancias de fuerza mayor desarrolladas en el país.La contestación por parte de la empresa ha sido la negativa a la formalización de mi solicitud indicando que si el vuelo no ha sido cancelado por Ryanair no puede realizar mi petición sin cobrarme. La solución aportada por su parte es que proceda a realizar de nuevo la solicitud, aportándome un enlace con un formulario para realizar solicitudes a la compañía, pero me avisan de antemano de que no me van a aceptar la solicitud a causa de que el vuelo no está cancelado.Reclamo el cambio de vuelos y destinos sin hacer frente a las penalizaciones estipuladas por pasajero y vuelo. Gracias.

Mensajes (1)

RYANAIR

A: P. F.

27/10/2023

Your request (40998802) has been updated. To add additional comments, reply to this email. MAD Eric Ure Malagon (Ryanair) 27 Oct 2023, 08:50 IST Su Ref: CPTES01885189-91N/ Ref: 40998802/ TC9PYBEstimado/a Sr./a.Acusamos recibo de su correspondencia, en nombre de Pablo Fernandez.La respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,________________________Eric U.Regulator Admin Support Specialist Abogados 27 Sept 2023, 20:24 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[9PVWDG-9KE7R]


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