Your request (54277022) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 17 Sept 2024, 10:29 IST Su ref: Reclamación: Tasa por corregir un apellido mal escritoRyanair ref: 54277022Estimado Sr./Sra.,Nos referimos a su reciente correspondencia en nombre de MARÍA VILA RIVEIRO.En virtud de esto, entendemos que cualquier error en la información proporcionada es responsabilidad del pasajero. De acuerdo con nuestra política escida, se aplicará la tasa por el cambio de nombre. Lamenmente, esto significa que el caso no cumple con los requisitos necesarios para proceder con un reembolso.Lamentamos sinceramente los hechos descritos en la reclamación y adicionalmente, le informamos que el cliente tenía la posibilidad de modificar las fechas y el horario de vuelo/rutas y nombres de los clientes hasta 2,5 horas antes de la hora prevista de salida del vuelo - tanto online como contactando con nuestro Servicio de Atención al Cliente.Información sobre nuestra política de cambios de nombre.Adjuntamos captura y enlace como prueba de nuestra argumentación.Saludos cordialesLuis MiguelRegulator SpecialistReclamar 6 Sept 2024, 14:30 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [WZDE75-6YG5X]
