Your request (46075517) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 8 Mar 2024, 11::49 GMTSu ref: Reclamación: TASA POR CAMBIO DE NOMBRE - (CPTES01978035-11)Ryanair ref: 46075517Estimado Sr./Sra.,Nos referimos a su reciente correspondencia en nombre de ANA PAULA REBOREDA DOMaNGUEZ.Después de realizar una exhaustiva revisión y análisis de los casos en los que se ha hecho uso de los datos a través de Facebook, hemos observado que existe la opción de cambiar los datos personales en la página web. En virtud de esto, entendemos que cualquier error en la información proporcionada es responsabilidad del pasajero. De acuerdo con nuestra política escida, se aplicará la tasa por el cambio de nombre. Lamenmente, esto significa que el caso no cumple con los requisitos necesarios para proceder con un reembolso.Lamentamos sinceramente los hechos descritos en la reclamación y adicionalmente, le informamos que el cliente tenía la posibilidad de modificar las fechas y el horario de vuelo/rutas y nombres de los clientes hasta 2,5 horas antes de la hora prevista de salida del vuelo - tanto online como contactando con nuestro Servicio de Atención al Cliente.Información sobre nuestra política de cambios de nombre.Adjuntamos captura y enlace como prueba de nuestra argumentación. Saludos cordialesLuis MiguelRegulator Specialist----------------------------------------------Abogados, 28 Feb 2024, 17:26 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LDK2DP-693ZN]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LDK2DP-693ZN]
