Your request (57492734) has been updated. To add additional comments, reply to this email.
MAD Luis Miguel Díaz Muñoz (Ryanair)
3 Jan 2025, 13::00 GMT
Su referencia: Ryanair Ref: 57492734PPLI4G - OCU Ref: 11618484
Ryanair Ref:57492734
Estimado/a Sr./Sra.
Acusamos recibo de su correspondencia en nombre de AIMAR GONZALO BARQUERO.
Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, en este caso para el saxo, existen diferentes opciones de equipaje, ya que se considera un instrumento musical y se trata de un equipaje específico.
Facilitamos enlace a nuestra política de equipaje y equipaje para equipamiento musical.
s:help.ryanair.com/hc/es-es/articles/12889013645713--Qu%C3%A9-equipamiento-musical-puedo-llevar-a-bordo-
Todo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva:
s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones.
En este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso al comprobar que no existía ninguna incidencia en nuestro sistema relacionada con el proceso de check-in.
Atentamente,
Luis Miguel
RegulatorSupport Specialist
Reclamar
5 Dec 2024, 18:00 GMT
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Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [GV1PZV-5XE2X]
