Servicio no prestado

Estimados/as señores/as:  Me pongo en contacto con ustedes porque el pasado mes de mayo, contactamos con los dueños de una casa rural en Turís https://www.booking.com/Share-6fPNS1b https://www.booking.com/hotel/es/villa-noelia-turis.es.html?aid=866831&app_hotel_id=15882330&checkin=2026-07-03&checkout=2026-07-05&from_sn=ios&group_adults=8&group_children=0&label=Share-6fPNS1b%401777201986&no_rooms=4&req_adults=8&req_children=0&room1=A%2CA%2CA%2CA%2CA%2CA%2CA%2CA%2C#map_closed (que aún se encuentra dada de alta en sus servidores) después de varias conversaciones por wasap a los números de téfono 689236711 y 600169422 nos informaron que tenía muchos problemas con su plataforma y nos remitieron a tripavisor donde tenían también el anuncio https://www.tripadvisor.list-vacation-y7349284.live/RentalReview/CU079940?federated_search_id=p2_2241J1NhFY1mNQtHn2nOJqy&s=JtONF1qyh donde nos remitieron presupuesto, datos bancarios para el pago. Resultó ser un enlace fraudolento y realizamos la trasferencia pero no recibimos el servicio. Nos presentamos en la localización, con todo el coche cargado con comida, bebida y demás para 8 personas, no existía tal residencia. Solicitamos el acceso y directamente nos bloquearon los teléfonos. Ese residencia y con el mismo nombre si aparece en B&B a unos 5 km, con otro contacto totalmente distinto. https://www.airbnb.es/rooms/1205661843023431834?location=villa%20noelia%2C%20turis&search_mode=regular_search&adults=8&check_in=2027-01-04&check_out=2027-01-07&source_impression_id=p3_1783857627_P31vb8ZAtcDRBI_o&previous_page_section_name=1001&federated_search_id=461972f5-b43f-453c-8bd2-d59722b60098&guests=8 Copio todo el anuncio tal y como aparece en airbnb, fotos descripción. Cuando llegamos a casa realizamos la denuncia en la guardia civil y nos quedamos con el mal sabor de boca, con comida y bebida para 8 personas todo el fin de semana. SOLICITO que investiguen el enlace y actúen en consecuencia, aún lo puedo abrir copiando y pegando en el navegador del ordenador. La responsabilidad que tienen al publicar anuncios frauduletos y manera de localizar al los responsables. Reintegro del importe pagado al ser una enfaño publicado en su página. Estoy a su disposición para facilitarle todos los datos que sean necesarios. Sin otro particular, atentamente.

------------------------------------ Trammein Ndlovu (CS Global) 21 jul 2026, 16:30 CEST Your reference: /15332710 Dear Customer, Thank you for your message, and we are very sorry to hear about this experience. We understand your concern and take reports of suspected fraud very seriously. To allow us to investigate this matter further with the relevant teams, we kindly ask you to share the following: -Proof of payment for the transfer you made, such as a bank transfer confirmation, receipt, or account statement showing the transaction -The payment instructions provided by the property, including the bank details, account holder name, IBAN/account number, and any reference details shared with you -Any screenshots or copies of the messages exchanged with the property in which the payment was requested or the payment details were provided -Any quote, booking confirmation, invoice, or other document you received from the property before making the payment Once we receive this information, we will review the case further and assess the appropriate next steps. Thank you in advance for your cooperation. Kind regards, Ndlovu T Booking.com Customer Service Copyright © 1996–2026Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [N2P1LW-4G067]

Buenos días. Adjuto documentación que me socilitan. Muchas gracias por su atención.

------------------------------------ Trammein Ndlovu (CS Global) 28 jul 2026, 17:19 CEST Your reference: /15332710 Dear Customer, Thank you for your response and for providing proof of payment. Based on the information provided, it appears that the payment was made through TripAdvisor, as the Service Provider instructed you to proceed via that platform. We would also like to better understand how the communication began. Could you please confirm whether the conversation was initiated by you or by the Service Provider? In addition, could you let us know how the contact numbers were obtained? We would also appreciate it if you could share screenshots showing the WhatsApp contact numbers used by the Service Provider. We look forward to hearing from you. regards Ndlovu T Copyright © 1996–2026Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [N2P1LW-4G067]

------------------------------------ Trammein Ndlovu (CS Global) 4 ago 2026, 9:30 CEST Your reference: /15332710 Dear Customer, I hope you are well. We are following up on our request for additional information sent on: 28 July 2028. As we have not yet received a response, we are unable to proceed with the review of your claim at this time. Accordingly, we will temporarily close the case for now. This is an administrative step only and does not prevent us from continuing the review once we receive the requested information. If you would like to reopen the case, please reply to this email or contact us at cs.relations.emea@booking.com, and we will be happy to assist. Thank you for your understanding and cooperation. Kind regards, Ndlovu T CS Legal Support Advisor Copyright © 1996–2026Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [N2P1LW-4G067]

Buenas tardes. He intentado ordenar las capturas de pantalla de la conversación por wasap