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Fatimah Köspardiana (CS Global)
20 jul 2026, 9:17 CEST
Our reference: 40-881530976
Your reference:
Dear OCU,
In response to the above-referenced claim, we have not received sufficient information relevant to the claim.
Upon review of the attachments, it appears that the claim relates to two orders, 40-881530976 and 40-894748952, with seating costs of EUR 452.04 and EUR 75.08 respectively; however, it remains unclear what amount is being claimed for each order.
We would therefore kindly ask you to confirm the exact claim amount applicable to each order. Please also note that, as some of the originally selected seats were unavailable at the time of booking, equivalent seats were reserved instead.
We thank you for sending us the requested information as soon as possible so that we can give a response to the case in a timely manner.
Please respond to the current message (cs.relations.legal@booking.com) for future correspondence on this file.
With kind regards,
Fatima K
CS Legal Support Advisor
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