SEGURO CANCELACION VIAJE

----------------------------------------------Actualizado por: XCover Team, 7 may 2024, 17::46 GMT+1Dear Rebecca,Thank you for contacting us.First of all, we would like to apologise for the fact that our claims experience did not meet your expectations and for any disruption this has caused.We understand that your complaint was submitted when you were experiencing difficulties in assessing your Xcover.com claim and had not yet received your payment.To ensure that all the information is correctly aligned for the assessment of the claim, our claims team often ask clarification before reaching a conclusion. We are sorry for any delay you may have experienced following the submission of your documentation.We are pleased to confirm the claim has now been settled.We understand that these situations can be stressful and we regret that it has taken longer than expected to finalise the initial assessment of your claim.Considering the above, your complaint has been upheld, and we would like to take this opportunity to sincerely apologise for any inconvenience or upset this delay may have caused you.We appreciate your comments, which are invaluable for improving our services.This response represents our final decision. If you're still unhappy with our final response you can refer your complaint for independent arbitration, using the contact details below:Dirección General de Seguros y Fondos de Pensiones /Directorate General of Insurance and Pension FundsPaseo de la Castellana, 4428046 MadridSpainTel: 902 19 11 11www.dgsfp.mineco.es/reclamacionesWe appreciate your patience,The XCover Complaints Team[7X7342-95KYE]