Se realiza un pedido donde te dicen que el precio es 29,96€ y se me carga en la cuenta 37,45€

Hola! Realizo una compra en la cual me pone que me vale 29,96€, al comprobar la cuenta me aparece un cobro de 37,45€, al ver que no es el importe que me pone en la web de la compra,quiero cancelar este pedido y me es imposible porque no sale esta opción en la página.

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We feel so sorry for your dissatisfaction. The additional charge was made due to a system error. We credited this back to your original account. Please kindly wait for 2-3 business days for the confirmation message from the bank. Hope you can accept it and take the order. Yours sincerely Customer Service Team   Activado Sab, 4 Nov a 5:38 P. M. , support@underliney.com escribió: Dear customer, We found that you have not entered the customer service system. In order to better assist you with problem-solving, we have provided you with an efficient customer service system. Customer service will be available online to assist you. Please click the customer service system to consult. Alternatively, you can click on 'continue waiting' and customer service will reply to you in this email, thank you for your patience. Thanks, Customer Support

Muchas gracias ! Dinero devuelto y el pedido ya me ha llegado.Saludos .

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Hello, We found that your order problem is still unresolved. We apologize for the delay. Please click [contact seller] to consult your question.