Safety concerns

Hi, I have submitted previously claim and submitted hojas de reclamationes. My new suv volvo has ongoing technical issues such as switching on highway, air con completely broke down causing other issues, belt burnt on its own, gearbox failure. I have now saw another customer with same issues (see file screenshot) This is serious safety issues and seems to be pattern with volvo car. According to them this is normal tear and wear. Please investigate

Dear Customer, We completely understand your concern regarding the technical issues you described with your new Volvo SUV. However, in order to review your previous claims and analyze your case individually, we must link this inquiry to your specific vehicle and verify the diagnostics. After reviewing the attached files, we noticed that the data provided belongs to another person. Please reply to this message with the following information: The license plate number of your car. The full Vehicle Identification Number (VIN) (17 characters). The name of the official workshop that informed you this was normal wear and tear. As soon as we receive these details, we will contact the technical department at that specific center to evaluate the diagnosis and provide you with a proper response. We await your reply with these required vehicle details so we can open your case immediately. Yours sincerely, Med vänliga hälsningar Natalia R-B. Customer Care España +34 91 566 62 37 Cookies Términos y condiciones Política de Información de la empresa Copyright Declaración de accesibilidad Copyright © 2026 Volvo Car Corporation (o sus filiales o empresas licenciadoras) - Centro Atención al Cliente 91 566 62 37 thread::iVQYULhTAquGGDnjbNRqYGc::

Hi, Yes that's another of your customers having similar technical issues. You have reviewed my case and stated it's normal tear and wear, but that is not the case, your technical report is missing serious amount of data and air con was never fix even tough u claim it was. See attached report and explain how were your able just based on that establish there is nothing wrong with the car. You know very well the car is not fine and the problems are not acceptable. I asked you to change the car, I asked you to camc the contract, I asked you to pay for rental car when u had my car 1 month in shop,i asked u to also extend warranty. Noone of it you done because you are used to customers giving up.