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M. O.

A: RYANAIR

18/09/2023

Hola, les regalé a mis padres (74 años) un viaje comprando un paquete de vuelo + Hotel por Lastminute. La facturación abrió ayer y tienen que hacer la verificación. No saben ni encender un ordenador. Allá se van a pagar 100 EUR (50 EUR/cada uno) por algo que les deberíais enviar sin mayor complicación como hacen TODAS las Compañías.No necesitan un registro como si fuesen presidiarios. Era su regalo de cumpleaños....Espero que esto sirva de algo.María

Mensajes (2)

M. O.

A: RYANAIR

18/09/2023

Hola otra vez, finalmente han ido con 3 horas de antelación al aeropuerto para resolverlo. 3horas para un vuelo nacional personas mayores. El personal de tierra les ayudó pero porque fueron antes de las 12:30 y hasta a los propios trabajadores les costó hacer la verificación (5 intentos). También les dijeron que esto pasa por no comprar directamente en Ryanair. Discúlpenme pero las agencias de viajes creo que son tan legales como ustedes. Un saludoMaría

RYANAIR

A: M. O.

18/10/2023

Your request (40575108) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 18 Oct 2023, 11:46 ISTSu referencia CPTES01532167-52Referencia Ryanair 20837641G9T16ZEstimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. MARIA OLIETE TRILLO.Tras analizar la reserva con localizador DWQWTR, se ha comprobado que no se han cobrado las tasas mencionadas por el apsajero. Por lo tanto, procedemos al cierre del expediente.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------Abogados, 18 Sept 2023, 09:06 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W73504-05MN3]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W73504-05MN3]


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