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Ryanair obliga a reservar asiento con coste al viajar con menores

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S. G.

A: RYANAIR

21/02/2024

Buenas, desde hace un tiempo, han cambiado las normas de Ryanair y se exige pagar una tasa de 8 euros extra cada vez que viajamos con menores, en base a una eleccion de asiento ( aunque luego dejan muy pocas opciones de elegir). Estoy molesta por este coste extra, que es un plus encubierto, que ademas no entra dentro del descuento de residente o cualquier opcion al que podamos acogernos. Es abusivo, no puede obligarse a un padre a pagar esa tasa inventada, que no usa ninguna otra compañia. Ya llevo más de 50 euros gastados, y muchos más que me quedan de los viajes que realice con ustedes. Solicito el abono de esa tasa, y la eliminación en un futuro de este criterio absurdo para encarecer los billetes de las familias. Gracias

Mensajes (2)

RYANAIR

A: S. G.

04/03/2024

Your request (45840789) has been updated. To add additional comments, reply to this email. E (Ryanair) 4 Mar 2024, 12::25 GMT Ryanair ref: 45840789/WHBEFI/TPN3PX/QGVRNIReclamación: Ryanair obliga a reservar asiento con coste al viajar con menores - (CPTES01974196-52)Estimados señoresPor favor vean la respuesta adjuntaAtentamente.E. HidalgoRegulator Admin. Support Specialist Abogados 21 Feb 2024, 12:18 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[9X7N6Y-Y369L]

S. G.

A: RYANAIR

25/03/2024

Buenos días, no comprendo cómo indican que en España entre vuelos nacionales no existe la obligación de comprar un asiento para un adulto acompañado de un menor. Viajo con frecuencia, y llevo muchos viajes ya pagando este extra de 8 euros por trayecto. Como indican que no es posible? Adjunté ya todas las facturas en las que indica claramente que tengo que pagar el asiento extra, cosa a la que me niego. Por favor, reconsideren la situación porque son la unica compañia que obliga a pagar un asiento ( que ademas es gratuito para todos los pasajeros), y solicito nuevamente mi reembolso. Gracias, atentamente


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