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Estimado/a Sr./Sra.
Acusamos recibo de su correspondencia a nombre del Sr. Daniel Rutort.
Deseamos informarle que aunque comprendemos la situación del pasajero, los billetes de Ryanair no son reembolsables. Esto está claramente indicado en nuestros Términos y Condiciones, acordados en el momento de la compra: s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones
Los cambios en las fechas de los vuelos, las rutas, los horarios y los nombres de los clientes pueden realizarse en línea o poniéndose en contacto con nuestro Departamento de Atención al Cliente antes de la fecha inicial del viaje. Indicado en nuestros Términos y Condiciones:
En vista de lo anterior, no estamos en condiciones de tramitar la solicitud de reembolso.
Atentamente,
Oscar D.
Regulator Admin Support Specialist
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