Your request (62901931) has been updated. To add additional comments, reply to this email.
Ryanair ref: 62901931/KN6WKF
Rotura de equipaje y cobro excesivo por equipaje del mismo 12626577
Estimados señores
Les escribimos en relación a la reclamación presentada por LOYOLA CANAL GOMEZ.
Deseamos informarles que de acuerdo con nuestrosTérminos y Condiciones Generales de Transporte, cada pasajero (excepto los bebés) puede llevar una pieza de equipaje de manogratuito a bordo. El equipaje de mano no debe exceder las dimensiones máximas de 40 cm x 20 cm x 25 cm sin limite de peso.
Para la seguridad y la comodidad de todos los pasajeros, el equipaje de mano debe caber debajo del asiento delantero o en el compartimento superior.
Si el pasajero llega a la puerta de embarque con más de una pieza de equipaje de cabina o si esta excede las dimensiones máximas, deberá de abonar la tasa de penalización.
Debido a lo anterior no podemos ofrecer un reembolso.
Atentamente,
E. Hidalgo
Regulator Admin. Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4Y22K6-Y5N7J]
