Anterior

retraso en vuelo

Closed Pública

Naturaleza del problema:

Retraso en el vuelo

Tu reclamación

A. R.

A: RYANAIR

16/07/2024

Estimados/as señores/as: Tenía contratado un viaje en avión desde el aeropuerto de Stanted en Londres al de Málaga, que tenía su salida a las 21:15 horas del día 12 del mes de Julio de 2024 por lo que la llegada normal a Málaga debería haber tenido lugar a las 01:10 horas del día 13 del mes de Julio de 2024. Adjunto los siguientes documentos: tarjetas de embarque Nº de pasajeros: 5 El vuelo sufrió un retraso de más de tres horas en la hora de llegada. Asimismo, no se dio la asistencia gratuita a la que se tiene derecho y tuve que pagar los gastos de los cuales adjunto facturas SOLICITO la compensación económica que corresponde conforme a la legislación europea más los gastos abonados motivados por el retraso. Sin otro particular, atentamente. Antonio Carlos Ríos García

Mensajes (9)

RYANAIR

A: A. R.

29/07/2024

Your request (51809917) has been updated. To add additional comments, reply to this email.MAD Paula Agostina Osso (Ryanair) 29 Jul 2024, 11:48 IST Su Ref: @@REF_ID@7f494fe4a0e8cccf34@REF_ID@@Ryanair Ref: 51809917/LPRBRAEstimados/asAcusamos recibo de su correspondencia en nombre de Antonio Rios.Lamentamos el retraso del vuelo FR8168 el dia 12/07/2024 el cual ha sido debido a causas técnicas.Es de nuestro agrado informarles que una transferencia bancaria por el monto de 2016.71EUR en concept de compensación (400EUR por pasajero) mas los gastos incurridos en comida ha sido autorizada por Ryanair como resolución final de esta reclamacion.Para que podamos proceder con el pago, le rogamos que nos envíe los datos bancarios del pasajero lo antes posible:IBAN:TITULAR DE LA CUENTA:NOMBRE DEL BANCO:CÓDIGO SWIFT:MONEDA DE LA CUENTA:Esperamos haber sido de asistencia.Saludos cordiales,Paula O.Regulator Admin Support Specialist CS Legal DepartmentReclamar 16 Jul 2024, 11:30 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G04KRN-RZJNX]

A. R.

A: RYANAIR

31/07/2024

Buenas noches le paso los datos: IBAN : ES85 1563 2626 3232 6797 Titular: Antonio Carlos Rios Garcia Banco: N26 SWIFT: NTSBESM1XXX Moneda: Euro Un saludo

A. R.

A: RYANAIR

08/08/2024

Buenos días, no me ha llegado la transferencia, ¿hay algún problema o error?, gracias de antemano y un saludo. Antonio

RYANAIR

A: A. R.

26/08/2024

Your request (52988993) has been updated. To add additional comments, reply to this email.E (Ryanair) 26 Aug 2024, 09:39 IST Nuevo mensaje de Antonio REstimados señoresRogamos que nos envíen los datos de la reserva a fin de poder darles una respuesta lo antes posibleAtentamente.E. HidalgoRegulator Admin. Support SpecialistReclamar 8 Aug 2024, 08:15 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LXD3YR-ZRP9J]

RYANAIR

A: A. R.

19/09/2024

Your request (52663376) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 19 Sept 2024, 15:49 IST Ryanair reference: 52663376Ref: Nuevo mensaje de Antonio REstimado/a Antonio Ríos.En primer lugar, le pedimos disculpas por la demora, ya que estamos manejando un volumen muy alto de casos.Hemos revisado los datos bancarios que nos ha proporcionado y hemos detectado que el IBAN que figura en nuestra base de datos es incorrecto. Le rogamos que, por favor, nos envíe nuevamente sus datos bancarios, asegurándose de que son correctos, para que podamos proceder con el abono correspondiente al retraso de su vuelo 8168 STN - AGP , que afecta a los 5 pasajeros de su reserva.Quedamos a la espera de su respuesta para poder completar la gestión con la mayor brevedad posible.Por favor responda este caso.Atentamente,Luis MiguelRegulator SpecialistReclamar 31 Jul 2024, 23:15 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [VXKY46-3Y5N5]

A. R.

A: RYANAIR

22/09/2024

Buenas tardes, le actualizo los datos: Nombre: ANTONIO CARLOS RIOS GARCIA IBAN: ES85 1563 2626 3232 6797 7592 BIC: NTSBESM1XXX

A. R.

A: RYANAIR

05/11/2024

Buenos días, desde que ocurrió todo esto creo que ya ha pasado tiempo suficiente para recibir la transferencia, si no recibo respuesta y el dinero esta semana procederé a demandar y pedir compensaciones por el tiempo, creo que la paciencia se agota, un saludo.

RYANAIR

A: A. R.

11/12/2024

Your request (56611294) has been updated. To add additional comments, reply to this email. MAD Luis Miguel Díaz Muñoz (Ryanair) 11 Dec 2024, 11::22 GMT Ryanair reference: Ryanair Ref: 56611294 /- OCU Ref: 10595921 Ref: Nuevo mensaje de Antonio R Estimado/a Antonio Ríos. Reiteramos respuesta enviada a fecha 19 de septiembre de 2024. Hemos revisado los datos bancarios que nos ha proporcionado y hemos detectado que el IBAN que figura en nuestra base de datos es incorrecto. Le rogamos que, por favor, nos envíe nuevamente sus datos bancarios, asegurándose de que son correctos, para que podamos proceder con el abono correspondiente al retraso de su vuelo 8168 STN - AGP , que afecta a los 5 pasajeros de su reserva. Para procesar el pago del reembolso de los vuelos, necesitamos sus datos bancarios según se indica a continuación: NOMBRE DEL TITULAR DE LA CUENTA: NOMBRE DEL BANCO: CÓDIGO SWIFT/BIC: NÚMERO IBAN: estás si no estás seguro de si son correctos, consulte con su banco para verificar que son correctos, Quedamos a la espera de su respuesta para poder completar la gestión con la mayor brevedad posible. Por favor responda este caso. Atentamente, Luis Miguel Regulator Specialist Reclamar 5 Nov 2024, 10:45 GMT ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [VMK1GJ-DV3M5]

A. R.

A: RYANAIR

28/12/2024

Buenos dias, ya le actualice en septiembre los datos bancarios, adjunto captura donde se ve que se los actualice, se los vuelvo a dar, y pido la transferencia bancaria de inmediato: Nombre: ANTONIO CARLOS RIOS GARCIA Banco: N26 BIC: NTSBESM1XXX IBAN: ES85 1563 2626 3232 6797 7592


¿Necesitas ayuda?

El tiempo medio de respuesta es de 15 días. Te recomendamos que esperes ese plazo antes de contactarnos.

Llámanos

Consulta nuestros horarios de atención aquí

Información para empresas

Descubra más sobre esta plataforma

Información para consumidores

Descubre más sobre nuestra plataforma