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MAD Concepcion Crespo, Luis (Ryanair)
7 Nov 2024, 15::35 GMT
Su Referencia: @@REF_ID@97eaa6a16a922c70af@REF_ID@@
Estimado Sr./Sra.:
Nos remitimos a su correspondencia en nombre del Sr. Diego Javier Narbona.
En nombre de Ryanair, nos disculpamos sinceramente el retraso del vuelo FR 2391 de Malaga (AGP) a Tangier (TNG) el 16 de octubre de 2024 debido a las condiciones meteorológicas adversas sufridas en el sector anterior en la aeronave operativa, fuera del control de Ryanair. Sin embargo, Ryanair hizo todo lo posible para garantizar que todos los pasajeros llegaran a su destino.
Dado que este vuelo se retraso debido a las condiciones meteorológicas adversas sufridas en el sector anterior en la aeronave operativa, fuera del control de Ryanair, consideramos que no estamos obligados a pagar la compensación monetaria del Artículo 7 del Reglamento (UE) 261/2004 en este caso.
Favor enviarnos los recibos de gastos en caso que los pasajeros hayan incurrido en gastos adicionales durante el retraso del vuelo para nuestra revision.
Lamentamos sinceramente las molestias ocasionadas a los clientes.
Queremos informarle que todas las declaraciones son confidenciales y solo pueden ser revisadas por los reguladores. Contienen información comercial sensible, que se proporciona de forma confidencial y que no debe distribuirse sin el permiso previo de Ryanair.
Esperamos que esto haya sido de ayuda.
Kind regards,
Luis C.
Regulator Support Specialist
Reclamar
21 Oct 2024, 12:45 IST
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