Your request (45141055) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 13 Feb 2024, 12::41 GMTSu referencia: CPTES01961883-58Ryanair Ref: 45141055Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de AIDA CASTELLÓ BOU.En primer lugar, lamentamos el retraso de ambos vuelos FR2208 a 26/01/2024 y FR2207 a 29/01/2024.Como el retraso sufrido por el vuelo anteriormente mencionado fue inferior a 3 horas, no siendo superior a las 3 horas, no procede compensación monetaria basándonos en el artículo 7 del Reglamento (CE) 261/2004.El Reglamento CE 264/2004, requiere que las aerolíneas expongan de manera clara y visible el texto dispuesto en su artículo 14.1. Así mismo, en caso de cancelación/retraso/desvío, la aerolínea deberá proporcionar a cada uno de los pasajeros afectados un impreso en el que se indiquen las normas en materia de compensación y asistencia.Para cumplir con nuestras obligaciones, Ryanair informa de sus derechos a los pasajeros al realizar la facturación online, dándoles la oportunidad de revisar y acceder a dicha información antes de su vuelo.Entendemos que la situación que ha experimentado ha sido decepcionante, y lamentamos cualquier inconveniente que haya surgido en relación con su experiencia en el aeropuerto. Esto se encuentra respaldado por los siguientes artículos de nuestros Términos y Condiciones:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/ryanair-uk-terminos-y-condicionesSintiéndolo, comunicamos que no podemos proceder con la compensación.Atentamente,Luis MiguelRegulator Specialist----------------------------------------------Abogados, 31 Jan 2024, 11:43 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LDDEG6-J0LVJ]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LDDEG6-J0LVJ]
