Your request (54379274) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 17 Sept 2024, 11:08 IST Su referencia: Retraso del vuelo de 21 horasRyanair Ref: 54379274Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia, en nombre de GABRIEL QUESADA ÁLVAREZ.Lamentamos el retraso del vuelo FR7046 en fecha a 21.01.2024 en Madrid (MAD), por condiciones meteorológicas adversas en Edimburgo (EDI) debido a la recuperación de la tormenta ISHA, en sector previo programado, fuera del control de Ryanair.Facilitamos Metar del díaEl Reglamento CE 264/2004, requiere que las aerolíneas expongan de manera clara y visible, el texto dispuesto en su artículo 14.1. Así mismo, en caso de cancelación/retraso/desvío, la aerolínea deberá proporcionar a cada uno de los pasajeros afectados un impreso, en el que se indiquen las normas en materia de compensación y asistencia en cumplimiento al artículo 14.2 del citado reglamento.Para cumplir con nuestras obligaciones, Ryanair informa de sus derechos a los pasajeros al realizar la facturación online, dándoles la oportunidad de revisar y acceder a dicha información antes de su vuelo.En definitiva, como este retraso fue inesperado y fuera de nuestro control, NO procede compensación monetaria de acuerdo con el Reglamento CE 261/2004.Atentamente,Luis MiguelRegulator SpecialistReclamar 9 Sept 2024, 13:30 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [VXWKEX-K3Y74]
