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Retraso de más de tres horas en vuelo

Resuelta Pública

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B. R.

A: RYANAIR

22/07/2023

El día 19 de julio de 2023 tenía una reserva de billetes de avión para el vuelo de la aerolínea Ryanair desde Madrid a Tenerife con número FR4199. La hora de salida estaba programada a las 6:45 (hora peninsular) y la llegada a Tenerife a las 8:35 (horario de Canarias). Según la Compañía el vuelo sufrió un retraso por una revisión programada y finalmente despegó a las 9:50 desde Madrid y llegó al aeropuerto de Tenerife Norte a las 11:40, lo que supuso un retraso de más de 3 horas. Conforme al Reglamento (CE) n.º 261/2004, el día 20 de julio he intentado solicitar a través de la página web de Ryanair una indemnización pero al introducir los datos de la reserva nos indica que dicho vuelo no ha sufrido ninguna alteración. Hemos intentado contactar con atención al cliente siendo infructuoso. Y por correo electrónico desde atención al cliente contestan que solo atienden a reclamaciones por retrasos de más de cinco horas. Además no pudimos disfrutar del bono de desayuno para las cinco reservas por el retraso ocasionado.

Mensajes (2)

RYANAIR

A: B. R.

09/08/2023

DATA NOT AVAILABLE

RYANAIR

A: B. R.

09/08/2023

Your request (37846389) has been updated. To add additional comments, reply to this email. MAD Daniel Badilla Fonseca (Ryanair) 9 Aug 2023, 13:21 IST Referencia de OCU: CPTES01837630-62Estimada Sra. Beatriz Rubio,La respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,Daniel BRegulator Admin. Support SpecialistDaniel B.Regulator Admin. Support Specialist Abogados 22 Jul 2023, 18:26 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[VKVR1R-59JM5]


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