Buenas tardes,
Nos ponemos en contacto con ustedes para informarles de que la situación ya ha sido resuelta y la clienta ha quedado satisfecha con la explicación y la solución ofrecida por nuestra parte.
Por este motivo, les agradeceríamos si pudieran proceder al cierre del caso y de la reclamación correspondiente.
Muchas gracias por su atención y colaboración.
Un cordial saludo,
El equipo FlyGo
support.es@flygosupport.comwww.fly-go.ro
www.fly-go.it
www.fly-go.es
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On Thu, 7 May at 11:39 AM
, Support ES support.es@flygosupport.com wrote:
Estimados señores de OCU,
Les informamos de que la reserva del pasajero es correcta y se encuentra confirmada sin incidencias, con los localizadores TPIVTK y CTY7RV.
No obstante, el pasajero no está siguiendo correctamente los pasos necesarios para acceder a las reservas y gestionar el vuelo.
Por este motivo, ya le hemos enviado nuevamente las instrucciones detalladas, junto con los datos necesarios para poder acceder correctamente a la reserva, realizar el check-in online o añadir servicios adicionales.
Seguimos a disposición del pasajero para cualquier aclaración adicional relacionada con el acceso y la gestión de su reserva.
Cordial saludo.
El equipo FlyGo
support.es@flygosupport.comwww.fly-go.ro
www.fly-go.it
www.fly-go.es
Please think of the environment before printing this.
This message contains confidential information and is intended only for the address(es). If you are not the named addresses you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately if you have received this e-mail by mistake and delete this e-mail from your system. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Fly Go Voyager accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Fly Go Voyager.
On Wed, 6 May at 8:15 PM
, Reclamar reclamar@ocu.org wrote:
