Reserva no realizada y cobrada

Booking me ha cobrado una reserva que no he echo yo . El dia que me hicieron el cargo hable con booking y me dieron la explicacion de que era un cargo por validez de la tarjeta. El dia 27 volvi a llamar y me dijeron que no que era un deposito por daños que carga el alojamiento. . El dia 29 me salto en la aplicacion una notificacion de reserva cancelada . Entonces volvi a llamar y desde entonces estoy reclmando y me dicen que el alojamiento no le quiere devolver el dinero ….. A mi con cada reserva me avisan del cargo que me viene en ls proximas horas y en este caso yo no tengo nada , ni me aparecia esa reserva en mis reservas …… Quiero que se responsabilice alguien de esta situacion y no me hacen caso. Cuando llame el 24 de marzo , me dijeron que trasladarian al departamento financiero ese cargo para ver de donde era y me contestaron ( tengo el mail) que era una validez de tarjeta Gracias

------------------------------------ Trammein Ndlovu (CS Global) 24 oct 2025, 14:09 CEST Your reference: Our reference: Dear Sir/Madam, Firstly, please accept our sincere apologies for the unintended delay in coming back to you. Please be advised that we need some more information in order to identify the reservation and investigate the claim. We kindly ask that you provide the following information so we can assist you further: Confirmation number and PIN Email address used to make the reservation Accommodation name and location Check-in and check-out dates A screenshot, scan, or image of your bank statement as we were unable to view the attachment included in your original email If you send us a statement, please make sure it includes: The transaction date, amount and currency The merchant name (who the charge is from) We kindly ask you to never include: Other transactions in the statement that are not related to your claim An image of your credit card or your full credit card number We look forward to hearing back from you with the requested information. Kind regards, Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [NYWVP2-EM907]