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Reserva Duplicada

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D. V.

A: RYANAIR

17/06/2024

Estimados/as señores/as: Por error, hemos realizado una reversa duplicada de viaje en avión desde el aeropuerto de Tenerife Sur (TFS) al de Valencia, que tenía su salida a las 18:15 horas del día 23/06/2024, el numero de reserva es HTV1MB y para 2 personas, Asier Cardo Cuenca 49600536R y Keila Cardo Cuenca 49600535T Posteriormente realizamos de forma duplicada otras dos reservas para exactamente el mismo vuelo, con códigos: OH482Y para Asier Cardo Cuenca WSN2SK para Keila Cardo Cuenta Aporto la documentación de la reserva de dichos viajes. SOLICITO, la devolución del importe en euros de alguna de las dos reservas, ya que actualmente hay dos reservas duplicadas de las mismas personas en el mismo vuelo. Sin otro particular, atentamente.

Mensajes (5)

RYANAIR

A: D. V.

24/06/2024

Your request (50427800) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 24 Jun 2024, 08:57 IST Su referencia: Reserva DuplicadaRyanair Ref: 50427800Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia, en nombre de DANI VENTURA.Tras un análisis exhaustivo de su caso y comprobar que la reserva se ha duplicado, le pedimos que nos envíe los siguientes datos bancarios para que podamos proceder a reembolsarlo los gastos ocasionados por el retraso de su vuelo.Para proceder al pago, le rogamos que nos facilite:TITULAR DE LA CUENTA:NOMBRE DEL BANCO:NÚMERO IBAN:CÓDIGO SWIFT/BIC:Atentamente,Luis MiguelRegulator SpecialistReclamar 17 Jun 2024, 09:15 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4WP6YL-PJL1L]

D. V.

A: RYANAIR

24/06/2024

Buenas tarde Luis Miguel, Te envío lo solicitado: Daniel Ventura Garcia Ibercaja ES33 2085 8337 0303 3000 3552 BIC: CAZRES2Z Muchas gracias y un Saludo

RYANAIR

A: D. V.

03/07/2024

Your request (50427800) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 3 Jul 2024, 08:31 IST N.º Ref:Reclamación: Reserva DuplicadaSu Ref:50427800Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de DANI VENTURA.Por medio de la presente, le informamos que tras revisar y detectar la incidencia hemos procedido al reembolso excepcional del importe de 156.16 Euros de a su cuenta bancaria como un acto de buena fe, y en virtud de las circunstancias extraordinarias que ocurrieron durante su viaje.Este acto se realiza de acuerdo con el Reglamento (CE) Nº 261/2004, que esce que las aerolíneas deben compensar a los pasajeros por eventualidades imprevistas o impus a ellas, que resulten en retrasos o cancelaciones de vuelos.Le rogamos que considere este reembolso como una muestra de nuestro compromiso con la satisfacción del cliente y con el respeto a nuestras obligaciones legales.Agradecemos su comprensiónAtentamente,Luis MiguelRegulator SpecialistMAD Luis Miguel Díaz Muñoz (Ryanair) 24 Jun 2024, 08:57 IST Su referencia: Reserva DuplicadaRyanair Ref: 50427800Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia, en nombre de DANI VENTURA.Tras un análisis exhaustivo de su caso y comprobar que la reserva se ha duplicado, le pedimos que nos envíe los siguientes datos bancarios para que podamos proceder a reembolsarlo los gastos ocasionados por el retraso de su vuelo.Para proceder al pago, le rogamos que nos facilite:TITULAR DE LA CUENTA:NOMBRE DEL BANCO:NÚMERO IBAN:CÓDIGO SWIFT/BIC:Atentamente,Luis MiguelRegulator SpecialistReclamar 17 Jun 2024, 09:15 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4WP6YL-PJL1L]

D. V.

A: RYANAIR

16/07/2024

Buenos días, A día de hoy no he recibido el reembolso que me indicaban del importe de 156.16 Euros en mi cuenta bancaria ¿Me podrían confirmar en qué estado esta? Muchas Gracias y Un Saludo

RYANAIR

A: D. V.

23/10/2024

Your request (51796850) has been updated. To add additional comments, reply to this email. MAD Luis Miguel Díaz Muñoz (Ryanair) 23 Oct 2024, 11:51 IST Ref : REF_ID@9c38756e72f7703892 Su Ref: 51796850 Estimado/a Sr./Sra., Acusamos recibo de su correspondencia en nombre de DANI VENTURA. le informamos que el pago fue realizado el dia 3 de julio de 2024, con el Reglamento (CE) Nº 261/2004, que esce que las aerolíneas deben compensar a los pasajeros por eventualidades imprevistas o impus a ellas, que resulten en retrasos o cancelaciones de vuelos. Adjuntamos comprobante de pago como muestra de nuestro compromiso. Agradecemos su comprensión. Atentamente, Luis Miguel Regulator Specialist Reclamar 16 Jul 2024, 08:45 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LX05WR-5LZKW]


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