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MAD Luis Miguel Díaz Muñoz (Ryanair)
14 Oct 2024, 16:23 IST
Su referencia: Marlon Marchezi
Ryanair Ref:55228442
Estimado/a Sr./Sra.,
Acusamos recibo de su correspondencia en nombre de OCU.
Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.
Todos los tipos de tarifas de pasajeros incluyen una bolsa personal pequeña que debe caber debajo del asiento delantero. Si necesitas llevar equipaje adicional, hay varias opciones disponibles.
Facilitamos nuestro centro de ayuda donde puede consultar todas nuestras políticas: s:help.ryanair.com/hc/es-es/categories/12489112419089-Normas-de-equipajePol%C3%ADtica%20de%20equipaje%20de%20Ryanair
Facilitamos enlace a nuestra política de equipaje:s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-Ryanair
Todo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones
En este caso, y por lo anteriormente expuesto, lamentamos comunicarles que NO podemos proceder al reembolso de la tasa de equipaje.
Atentamente,
Luis Miguel
Regulator Specialist
Reclamar
29 Sept 2024, 16:30 IST
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