Reembolso

Estimados/as señores/as:  Me pongo en contacto con ustedes porque [Por favor, detalla aquí el contenido de tu reclamación]  Las entradas que reserve no tien el precio que me han cobrado, cada entradas son 27€ en total 54€ ,y me han cobrado 150€, me he puesto en contacto con el proveedor para que me enviaran la factura detallada y solamente me han enviado un recibo que no refleja nada ,solo la cantidad que he pagado. SOLICITO […].  Una factura en la cual se detallen todos los conceptos de gastos y que sumen los 150€ que he pagado ,y si no hay factura que me devuelvan 96 € que es la diferencia de los 150€ menos los 54€ de las entradas, que si viene reflejado lo que realmente cuesta. Sin otro particular, atentamente. Maria Teresa Recuerda no incluir ningún dato personal o sensible, ni tuyo ni de un tercero, como puede ser nombre, apellidos, DNI, número de teléfono, dirección postal, cuenta y tarjeta bancaria, email…

Hello Reclamar, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Support (Headout) May 29, 2026, 18::16 GMT+5:30 Hey Hey there, We would like to inform you that your query has been escalated to the relevant team for further evaluation. Our team is currently reviewing the details, and we will get back to you shortly with an update. We appreciate your patience and understanding while we work on this for you. If you have any additional information you’d like to share in the meantime, please feel free to reply to this email. Best, Taylor Reclamar May 29, 2026, 18:15 GMT+5:30

Reference: Dear Sir/Madam, We acknowledge receipt of the complaint and confirm the matter is under review. We are coordinating with the relevant supplier and gathering the information and documentation necessary to assess the concerns raised. Upon completion of our review, we will provide a detailed response addressing the matters set out in the complaint. We request you to kindly allow us five (5) working days to come back with a substantive response. We appreciate your patience in the meantime. Kind regards, Legal Team Headout On Sun, May 31, 2026 at 10:50 AM Headout Support support@headout.com wrote: Hello team, Please look into this. Thank you.

Exijo la factura detallada de la compra de los tikets , tienen 5 días para enviarla ,a partir de hay se harán cargo mis abogados

5 dias ni uno mas, esto me dijisteis hace un mes y todavía estoy esperando. Insisto la factura ya o en su defecto reembolso de 94€, La próxima conversión con mi abogado

Reference: Dear Sir/Madam, Thank you for your patience and for providing us the opportunity to clarify our position. At the outset, we wish to clarify that Headout operates solely as a facilitator/intermediary in respect of booking of experiences, by providing supply partners a platform to list their inventory, which is then purchased by the end consumers.The actual services are rendered by the supply partners and accordingly, the obligation to issue invoices to the end consumers also rests with the supply partner. For this specific booking, upon receipt of the customer's request, we promptly escalated the matter to our supply partner. The supply partner has since furnished us with an invoice, which is enclosed herewith for your reference. However, we note that the customer has sought a complete breakdown of the amount charged. We have accordingly raised a separate request with our supply partner for this information and are working to obtain it. We want to assure you and the customer that weare taking all reasonable steps to obtain this information on the customer's behalf, and the same shall be shared at the earliest upon receipt from our supply partner. We trust the above clarifies our position. Please do let us know should any further information or action be required from our end. Kind regards, Legal Team Headout On Tue, Jun 9, 2026 at 10:24 PM Legal Team legal@headout.com wrote: Reference: Dear Sir/Madam, We acknowledge receipt of the complaint and confirm the matter is under review. We are coordinating with the relevant supplier and gathering the information and documentation necessary to assess the concerns raised. Upon completion of our review, we will provide a detailed response addressing the matters set out in the complaint. We request you to kindly allow us five (5) working days to come back with a substantive response. We appreciate your patience in the meantime. Kind regards, Legal Team Headout

Lo siento pero ya han tenido tiempo suficiente para enviar la factura correspondiente, no voy a esperar más, voy a poner una denuncia a consumo, y a la comisaría correspondiente, recibirán las denuncias en breve, no hay por donde cogerlo, es ilegal , no envían la factura porque no pueden ,saben que lo que han hecho es ilegal. No voy a gastar mas palabras con vosotros, cuando reciban dichas denuncias sabrán con quién tiene que hablar.

Han tenido tiempos más que suficiente para recibir la factura, recibirán las denuncias oportunas