Thank you for contacting the Client Resolution team of Visa in Europe. Your query has been logged under reference number [SR2000785221] and will be assigned to one of our Analysts to assist in the resolution.If your query is about a live transaction processing issue or requires urgent assistance/escalation then please call us on your country specific number. Country specific numbers are available on Visa Online at the below addresss:secure.visaonline.com/SitePages/Content.aspx?pageid=2.4.4.1.0You may also alert us using euescalations@visa.com during UK office hours (07:00 to 18:00 UK local time)Please use this reference number 2000785221 in all correspondence so that our case management system can efficiently track and update your query.Kind Regards,Client Resolution