Your request (43827474) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 9 Jan 2024, 10::41 GMTN.° Ref: 21838928/ R9SWVCSu Ref: 43827474Estimado/a Sr./Sra.,Nos referimos a su reciente correspondencia en nombre de OLGA CANO RODRaGUEZ.Con respecto al cierre de la puerta de embarque, se recomienda siempre a nuestros clientes que lleguen a la puerta de embarque con tiempo, por lo menos 30 minutos antes de la hora de salida del vuelo, ya que esta cierra 20 minutos antes de la salida, por lo que conviene siempre estar con más del tiempo mínimo recomendado para evitar que se puedan producir sucesos de este tipo.Este requerimiento aparece detallado tanto en los billetes de los clientes, así como en nuestra web y Términos y Condiciones, los cuales se acuerdan en el momento de adquisición de la reservaLa puerta de salida de cada vuelo de Ryanair aparece reflejada en las pantallas de información de los aeropuertos, así como sobre la misma puerta. Es responsabilidad del cliente llegar a la puerta correcta a tiempo para su vuelo. No podemos retrasar al resto de los pasajeros aceptando clientes que llegan tarde para viajar. Dichas medidas se toman para asegurarnos que nuestros vuelos salen a la hora programada y que no se causan inconvenientes a aquellos clientes que llegan a tiempo a la puerta de embarque.Por tanto, en este caso, lamentándolo, el cliente no está autorizado a obtener el reembolso solicitado.Agradeciéndoles de antemano.Atentamente,Luis MiguelRegulator Specialis----------------------------------------------Abogados, 21 Dec 2023, 12:59 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9PDY21-JENKR]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9PDY21-JENKR]
