Dear Ms. Elena Rojas De Cabrera,
We are writing to provide you with an update regarding your booking reference
1112-587-677 and your claim submitted through OCU.
We have completed a thorough investigation of your reservation and flight disruption history. We are pleased to confirm that your claim has been approved for full coverage under the terms of our
Self-Transfer Guarantee, despite the fact that the last flight of your inbound shows status Exchanged, which means that it was rebooked by your side directly with the airline.
As a result, we have now processed a complete refund of
€614.57, broken down as follows:
Air Europa Flight: €86.92
Plus Ultra Flight: €447.66
Baggage Fee: €53.99 (both flights)
Seat Selection: €26.00 (both flights)
The total funds have been returned to your original payment method and should be visible in your account within
3 to 5 business days, depending on your card issuer's processing times.
Thank you for your patience while we finalized this resolution for you.
--
Best regards,
Magda
Customer Legal Escalations Specialist
www.etraveligroup.com
Etraveli Group, Dragarbrunnsgatan 46, P.O Box 1340, S-751 43 Uppsala, Sweden
On Mon, 17 Aug 2026 at 14:30,
reclamar@ocu.org wrote:
