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REEMBOLSO TERREMOTO MARRAKECH

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A. R.

A: RYANAIR

13/09/2023

Hola, buenas tardes, teníamos una reserva de 3 viajeros a Marrakech, salida 5 de octubre y regreso del 10 de Octubre, debido al terremoto no podemos ir, solicitamos reembolso o posibilidad de usar el importe de ese viaje par viajar a un lugar seguro.Gracias.

Mensajes (2)

RYANAIR

A: A. R.

09/10/2023

Your request (40389578) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 9 Oct 2023, 08:22 IST Abogados 13 Sept 2023, 14:34 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[GYK3VE-9EG6W]

RYANAIR

A: A. R.

09/10/2023

Your request (40389578) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 9 Oct 2023, 08:24 IST_Su referencia: CPTES01875215-11__Estimado/a Sr./Sra.,__Acusamos recibo de su correspondencia en nombre de ANA RIQUELME.__Revisado el caso, lamentamos comunicarles que no podemos proceder al reembolso de los billetes, pues el vuelo FR6172 05/10/2023 no sufrió incidencia en cuanto a su operación y/o resultó cancelado - y lel vuelo FR6173 10/10/2023 continúa programado.__Los aeropuertos en Marruecos se mantuvieron abiertos y los vuelos operaron con normalidad. Les recordamos que, en base a la política de reembolsos de Ryanair aceptada durante el proceso de reserva, no corresponde el mismo salvo cancelación o retraso superior a 5 horas - entre otros:__**s:help.ryanair.com/hc/es-es/categories/12488030693649-Reembolsos**__Por último, indicarles que el cliente disponía de la posibilidad para modificar las fechas y horarios de sus vuelos - con un plazo hasta 2.5 horas antes de la salida programada -, aplicándose un cargo por cambio y un posible cargo de actualización de la tarifa (si correspondiese).__**s:help.ryanair.com/hc/es-es/articles/12891927465361--Puedo-modificar-mi-vuelo-**__Atentamente,_**Gonzalo ****Regulator Support Specialist **----------------------------------------------MAD Gonzalo Miró, 9 Oct 2023, 08:22 IST ![](s:ryanairsupport.zendesk.com/attachments/token/ovkad1Tpc9p8Ebxx8IC0QQjHU/?name=image.png)----------------------------------------------Abogados, 13 Sept 2023, 14:34 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[GYK3VE-9EG6W]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[GYK3VE-9EG6W]


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