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Timea. A. (CS Global)
2 sept 2025, 10:02 CEST
Your reference:
Número de caso11879414Our reference: 4900891566
Dear Madam/Sir,
firstly, please accept our sincere apologies for the unintended delay in coming back to you.
In response to the above-referenced claim, please be informed that the requested payment has been processed on behalf of the liable accommodation and is available in the customers Booking.com account under the 'Wallet' section:
We recommend consulting the Customer terms of service for further background on the Platform role.
We hope and trust to have informed you sufficiently.
With kind regards,
Timea A.
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V.
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