Dearreclamar,
Reply to the customer with the following:
Thank you for informing us about the situation.
Your order was not insured.
We sell our products worldwide and many customers are satisfied with our product service, but sometimes very few orders would have some unexpected happened.
Though your order did not come perfactly this time, we still strive for better solution for you.
We deeply understand your concern and we would like to show you some of the selections:
* **Option A: Full Product Replacement **
We will immediately dispatch a **brand new, complete replacement of the product** to you at no cost.
No-Price-Difference Exchange
If you do not like the original product you received, you can select one new item at our site.
Then tell us the SKU or the link, we will resend the new item to you.
***Supprising Offer: The new total price in maximum could be 120% of your orignal order.
No extra charge, then you can enjoy new item with higher price/value.
* **Option B: Partial Refund**
If you do not want to wait for the replacement or you have no idea about the new itemnew order, we can offer40% discount on the item pricefor compensation.
Then you can keep the product. You can try to fix it for personal usage or sell it on second hand platform or just donate for charity.
Hope you can consider our suggestions.
Looking forward to your reply.
Regards,
Litfad
