I made a train reservation for 2 people, the departure on April 9, 2020 at 07:08 from Dusseldorf to Amsterdam and the return on April 11, 2020 at 12:38 from Amsterdam to Dusseldorf, as well as their respective seats . Given the closure of borders and the impossibility of traveling to Germany, I requested in advance the cancellation of the reservation, but they simply informed me by email that due to the type of ticket I was not entitled to any compensation. I request reimbursement of the amount paid, since the inability to travel was due to exceptional circumstances taken by the German and Spanish governments.
