Reembolso del seguro no recibido

Hola, realice un alquiler de coche con Centauro en la oficina de aeropuerto de Madrid, al devolver el coche me dijeron que me devolverian tanto la gasolina como el deposito de 1400 euros que deje pagado con mi tarjeta visa de debito. El deposito de gasolina me ha sido devuelto, de hecho a los dos dias de recibir confirmacion que se me devolveria el dinero de los dos cargos. Los 1400 euros no han sido devueltos y de esto hace mas de tres semanas ya. He escrito por email varias veces, pero viendo que no contestan, me he visto obligada a hacer una reclamacion ya que me siento totalmente robada. Este es el ticket de email por el que les escribe, me dijeron que tardarian hasta 12 dias en devolver el dinero, pero yo devolvi el coche el dia 3 de Agosto, es una verguenza este servicio! Centauro Rent a Car Web - ER25470446 [Ticket#812188622]

Buenas tardes, Les informamos igualmente la OPOSICIÓN de CENTAURO RENT A CAR de someter cualquier controversia a procedimientos de mediación o arbitraje. Atentamente Catalina Contact Centre Agent www.centauro.net ------------------------------------------------------------------- The personal data you provide by email may be processed by Centauro for the purpose of responding to your query or attending to your request, and to manage the commercial, contractual or pre-contractual relationship with you. The legitimizing basis of this processing is the legitimate interest of Centauro, and the maintenance of the contractual relationship or pre-contractual measures. No data will be passed to third parties unless there is a legal obligation to do so, or for the purpose of centralise our administrative and computer processes. Your data will be retained throughout the term of your relationship with Centauro and, once that is terminated, for the term legally required at any specific time. You may exercise your rights, as recognized in data protection legislation, at any time, and you may contact Centauro at the following email address: dpo@centauro.net ---Begin forwarded message:--- Asunto: Reembolso del seguro no recibido Fecha: 20/08/2025 04:00 De: reclamar@ocu.org reclamar@ocu.org Para: postrental@centauro.net Reembolso del seguro no recibido ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ -------------------------------------------------------- The personal data you provide by email may be processed by Centauro for the purpose of responding to your query or attending to your request, and to manage the commercial, contractual or pre-contractual relationship with you. The legitimizing basis of this processing is the legitimate interest of Centauro, and the maintenance of the contractual relationship or pre-contractual measures. No data will be passed to third parties unless there is a legal obligation to do so, or for the purpose of centralise our administrative and computer processes. Your data will be retained throughout the term of your relationship with Centauro and, once that is terminated, for the term legally required at any specific time. You may exercise your rights, as recognized in data protection legislation, at any time, and you may contact Centauro at the following email address: dpo@centauro.net.

Que tipo de contestacion es esta? no me han respondido. Ustedes me cobraron 1400 euros en concepto de deposito, que no se me ha devuelto. Quiero mi dinero.

Hola, Me puse en contacto con ustedes por email pero parece que a no ser que les escriba por aqui no dan contestacion. Mi banco no ha recibido el dinero que segun ustedes han desbloqueado del deposito. Necesito que me manden por correo electronico la confirmacion de que ustedes se abstienen de liquidar esa transaccion, y que me manden el comprobante de la devolucion de los fondos antes del dia 29 de Agosto. Gracias

Buenas tardes, Les informamos igualmente la OPOSICIÓN de CENTAURO RENT A CAR de someter cualquier controversia a procedimientos de mediación o arbitraje. Atentamente Catalina Contact Centre Agent www.centauro.net ------------------------------------------------------------------- The personal data you provide by email may be processed by Centauro for the purpose of responding to your query or attending to your request, and to manage the commercial, contractual or pre-contractual relationship with you. The legitimizing basis of this processing is the legitimate interest of Centauro, and the maintenance of the contractual relationship or pre-contractual measures. No data will be passed to third parties unless there is a legal obligation to do so, or for the purpose of centralise our administrative and computer processes. Your data will be retained throughout the term of your relationship with Centauro and, once that is terminated, for the term legally required at any specific time. You may exercise your rights, as recognized in data protection legislation, at any time, and you may contact Centauro at the following email address: dpo@centauro.net ---Begin forwarded message:--- Asunto: Nuevo mensaje de IRENE D Fecha: 25/08/2025 08:01 De: reclamar@ocu.org reclamar@ocu.org Para: postrental@centauro.net Nuevo mensaje de IRENE D ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

siguen sin contestarme, esto es de verguenza, son 1400 euros que no se han devuelto les he escrito por activa y por pasiva y no me contestan propiamente.