Reembolso de dinero - reserva de hostel

Estimados/as señores/as:  Me pongo en contacto con ustedes porque la empresa Booking no me devuelve el dinero que pagué por una reserva en un hostel que finalmente no reconoció dicha reserva.  SOLICITO que me asesoren y orienten en la presentación de mi reclamación, en vista de la situación grave que me encontré en un país extranjero, al ver rechazada mi reserva, en plena noche.  Me encuentro a disposición de explicar más a detalle mi caso y enviarles las pruebas que consideren pertinentes. Sin otro particular, atentamente. Recuerda no incluir ningún dato personal o sensible, ni tuyo ni de un tercero, como puede ser nombre, apellidos, DNI, número de teléfono, dirección postal, cuenta y tarjeta bancaria, email…

------------------------------------ Timea. A. (CS Global) 13 abr 2025, 9:48 CEST Your reference: @@REF_ID@62ad95fbd8c91876a7@REF_ID@@ Dear Madam/Sir, firstly, please accept our sincere apologies for the unintended delay in coming back to you. In response to the above-referenced claim, please be informed that we were unable to locate the reservation in question with the information provided. In order to assist further (if still required) please provide: Customer email address used to make the reservation Reservation reference number Accommodation name Travel dates We recommend consulting the Customer terms of service for further background on the Platform role. Please respond to the current message for future correspondence on this file. We hope and trust to have informed you sufficiently. With kind regards, Timea A. CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [RM66JP-75X2V]

Thanks for your response. I contacted you many times via email since the first of the incident but you stopped responding my emails. Here the information again: Customer email address used to make the reservation: jmsanchezmorenoc@gmail.com Reservation reference number: Confirmation number is 4883.418.441, and PIN code: Código PIN: 8533 Accommodation name: Palazzo Hotel ( Hindenburgstr. 286, Eicken, 41061 Mönchengladbach, Alemania) Travel dates: from June 28, 2024 to June 30, 2024. Let me know if you need additional info to solve this issue.

------------------------------------ Timea. A. (CS Global) 24 abr 2025, 13:49 CEST Your reference: @@REF_ID@62ad95fbd8c91876a7@REF_ID@@ Dear Madam/Sir, Thank you for your reply adding the reservation details. We have reviewed the file cannot determine the actual events as the accommodation communicated that the booked unit was available for you and even held the room for the second night. In our role as an intermediary we are not providing the service or travel experience itself and are also not present during the stay. As an exceptional amicable settlement we would like to offer travel credits for the reservation price charged. Such credits can be used for future reservations on the Platform. In order to proceed with the offer we kindly ask to share a proof of the reservation amount paid towards the accommodation. Please note the offer is no admittance of liability. By accepting the offer you consider this matter solved and confirm no further claims will be made towards Booking.com. Please respond to the current message for future correspondence on this file. With kind regards, Timea A. CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [R6PK45-1E9P3]

Hi, I accept the offer. Please find attached the email with the receipt that you sent me last year.

Hi, I haven't received your final confirmation of my acceptance. Is there any problem?