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F. M.

A: RYANAIR

07/08/2023

Hola, he volado varias veces con Ryanair con mi mochila debajo del asiendo y nunca he tenido ningul problema hasta la ultima vez volviendo a Madrid que la puerta de embarque el personal de tierra me dijo que tenia que pagar 45 euros por mi mochila y que tenia que facturarla. Si queria volar no podia hacer otra cosa que pagar los 45 euros con tarjeta de credito. Cuando entré en el avion me mochila fue en el asiento de debajo como siempre. Me hicieron pagar por un servicio que es gratuito y no me dieron recibo alguno.me gustaria reclmar los 45 euros que me cargaron a mi tarjeta de manera fraudulenta ya que mi mochila viajo en el lugar donde siempre viaja debajo del asiendo de delante y dondo no hay que pagar. La impotencia es total porque o pagas o no embarcar y el trato del personal de tierra en el aeropuerto de Faro es completamente abusivo.

Mensajes (2)

RYANAIR

A: F. M.

07/08/2023

DATA NOT AVAILABLE

RYANAIR

A: F. M.

07/08/2023

Your request (38627370) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 7 Aug 2023, 13:27 IST Su referencia: CPTES01850157-76Ryanair Ref: 38627370Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dña. FUENTE CUMPLIDO MARIA LUZ.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje:s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje.Atentamente,_____________________________GonzaloRegulatorSupport Specialist Abogados 7 Aug 2023, 12:30 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[420P73-MLV3W]


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