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Trammein Ndlovu (CS Global)
23 oct 2025, 10:04 CEST
Your reference:
Our reference:
Dear Sir/Madam,
Firstly, please accept our sincere apologies for the unintended delay in coming back to you.
Please be advised that we need some more information in order to identify the reservation and investigate the claim.
We kindly ask that you provide the following information so we can assist you further:
- Confirmation number and PIN
- Email address used to make the reservation
- Accommodation name and location
- Check-in and check-out dates
- A screenshot, scan, or image of your bank statement as we were unable to view the attachment included in your original email
If you send us a statement, please make sure it includes:
- The transaction date, amount and currency
- The merchant name (who the charge is from)
We kindly ask you to never include:
- Other transactions in the statement that are not related to your claim
- An image of your credit card or your full credit card number
We look forward to hearing back from you with the requested information.
Kind regards,
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