Estimados señores,
En relación con el expediente 15352415, les informamos de que el reembolso ya ha sido procesado correctamente.
El importe ha sido abonado al consumidor mediante el mismo método de pago utilizado para la compra y podrá verse reflejado en su cuenta en los próximos días laborables, dependiendo de los plazos de procesamiento de la entidad bancaria.
Consideramos, por tanto, que la incidencia ha quedado resuelta y quedamos a disposición del consumidor para cualquier aclaración adicional que pudiera ser necesaria.
Agradecemos la colaboración de la OCU en la tramitación de este expediente.
Atentamente,
El equipo FlyGo
support.es@flygosupport.comwww.fly-go.ro
www.fly-go.it
www.fly-go.es
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On Thu, 16 Jul at 10:52 AM
, Support ES support.es@flygosupport.com wrote:
Estimados señores,
En relación con la reclamación presentada por el consumidor, confirmamos que hemos recibido la comunicación y que el expediente 15352415 ha sido trasladado al departamento responsable para su gestión con carácter prioritario.
Actualmente estamos realizando las gestiones necesarias para agilizar el proceso de reembolso.
Tan pronto como la devolución haya sido procesada por nuestro sistema, remitiremos al cliente el comprobante correspondiente como confirmación de la operación.
Lamentamos las molestias ocasionadas y agradecemos la comprensión del consumidor mientras finalizamos este procedimiento.
Nuestro objetivo es resolver la incidencia a la mayor brevedad posible.
Cordial saludo!
El equipo FlyGo
support.es@flygosupport.comwww.fly-go.ro
www.fly-go.it
www.fly-go.es
Please think of the environment before printing this.
This message contains confidential information and is intended only for the address(es). If you are not the named addresses you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately if you have received this e-mail by mistake and delete this e-mail from your system. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Fly Go Voyager accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Fly Go Voyager.
On Wed, 15 Jul at 2:15 PM
, Reclamar reclamar@ocu.org wrote:
