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J. P.

A: RYANAIR

09/04/2024

Buenos dias: Mi reserva de vuelo es LL4M6J. Ida y vuelta Oporto Alicante.Pagué por la opción de escoger asientos para que mi mujer y yo viajásemos juntos, al llegar a la puerta de embarque nos dicen que se nos han reasignado nuevos asientos y que volamos separados, La propia auxiliar de vuelo nos indica amablemente que reclamemos los 9+9€ que hemos pagado por seleccionar asientos.En la vuelta si que hemos regresado en los asientos comprados .De modo que sólo reclamo los 18€ extra que pagué por los asientos 34E y 34F seleccionados en la ida, para poder viajar juntos.En Oporto nos reasignaron a 04A y 04DSolicito se nos reintegren los 9+9 € que pagué por un servicio finalmente no prestado. No pido que me abonen el billete completo, pues efectivamente volamos, pero separados y yo pagué un extra para volar juntos.He escrito a la empresa a través del mail consultas@ryanair.com 2 veces, he hablado con el Chatbot varias veces, con agentes....y ha sido totalmente imposible que me den una respuesta valida.Gracias por adelantado

Mensajes (1)

RYANAIR

A: J. P.

03/05/2024

Your request (47667706) has been updated. To add additional comments, reply to this email. E (Ryanair) 3 May 2024, 09:57 IST Su ref: CPTES01999772-20Ryanair ref: 47667706/LL4M6JEstimados señores.Por favor vean la respuesta adjuntaAtentamenteE. HidalgoRegulator Admin. Support Specialist Abogados 9 Apr 2024, 16:07 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[V53MG4-Y5EG4]


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