Subject: Resolution of Claim – PAULA PASCUAL MILLON – Booking 1125-716-805 Case Reference: 14847378
Dear OCU Team,
We are writing to provide an update regarding the claim submitted by Ms. Paula Pascual Millon concerning her booking for travel in May 2026.
Following a series of schedule changes implemented by the airline, a misconnection was created within the original itinerary. Specifically, the updated flight times resulted in a transit window that fell below the Minimum Connection Time (MCT), making it impossible for the passenger to board her connecting flights.
In response to the customer’s request for an urgent solution, we have successfully secured an alternative itinerary. We are pleased to confirm that the new route is actually more convenient for the passenger, as it reduces the journey from three flight segments to two, significantly streamlining the travel experience.
Key details of the resolution:
Departure Date: Remains unchanged (May 12, 2026).
Arrival: The new itinerary maintains an arrival in Madrid consistent with the customer’s requirements.
Status: The tickets have been successfully reissued and are currently active and confirmed for use.
We enclose the new tickets for the customers:
As we have fulfilled the customer’s request by providing a more efficient travel solution that honors the original travel dates, we now consider this case closed.
We remain at your disposal should you require any further technical information regarding this booking.
Sincerely,
Magda
Customer Legal Escalations Specialist
www.etraveligroup.com
Etraveli Group, Dragarbrunnsgatan 46, P.O Box 1340, S-751 43 Uppsala, Sweden
On Mon, 20 Apr 2026 at 20:16,
reclamar@ocu.org wrote:
