RECLAMACIÓN POR SUSCRIPCIÓN FALSA Y ENGAÑOSA Y CARGOS EN CUENTA

Estimados/as señores/as:  Me pongo en contacto con ustedes porque [Por favor, detalla aquí el contenido de tu reclamación]  SOLICITO EL ABONO DE LAS TRANSACCIONES DE REFERENCIA POR SUSCRIPCION FALSA Y ENGAÑOSA. Detalles de la transacción Importe de la transacción 49,99 € EUR Id. de transacción 72N81339R8122503U Detalles de la transacción Importe de la transacción 49,99 € EUR Id. de transacción 82619892704418241

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 3626836. Here's a kind reminder of what the ticket was about: Caleb (Customer Care) 9 Jun 2026, 15:08 EEST Hello Raquel, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with the details you provided. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know the email address used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Reclamar 9 Jun 2026, 15:01 EEST

El cargo se realizó de forma no autorizada a la cuenta de Paypal con una supuesta subscripción no informada ni aceptada, de forma fraudulent. Se han realizado dos cargos no autorizados. Estos son los detalles de las transacciones con las que tiene problemas o que no reconoce: Id. de transacción: 72N81339R8122503U Importe de la transacción: 49,99 € EUR Id. de transacción: 82619892704418241 Importe de la transacción: 49,99 € EUR Solicito el abono inmediato de las cantidades cargadas sin autorización.

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 3637178. Here's a kind reminder of what the ticket was about: Malcolm (Customer Care) 10 Jun 2026, 20:15 EEST Dear Raquel, Thank you for your cooperation with us. I truly appreciate your patience as we work through this together. However, I regret to inform you that we couldn't find your account using your provided information. I understand this can be very distressing, and I am so sorry for any inconvenience it may have caused. In order to find your account in our databases, we need a bit more info from you. I would greatly appreciate it if you could share the following: Any other email addresses you might have used; A screenshot of the Welcome Letter from PDF Guru, which includes your login information; A screenshot of the Billing Letter that indicates a deduction for accessing the PDF Guru service; If payments were made via PayPal, please provide the email linked to your PayPal account; If you have changed your account login email on our platform, please let us know both the old email and the new one. Thank you once again for your understanding. Please rest assured that customer satisfaction is our top priority, and I am committed to assisting you with your request. Looking forward to hearing back from you soon. Reclamar 10 Jun 2026, 20:00 EEST