Reclamación maleta de mano

El pasado 23 de octubre de 2023 a las 18:10 en el aeropuerto de Fiumicino - Roma (Vuelo Roma - Madrid número FR9673 de Rynair), íbamos a hacer el embarque habiendo pagado el asiento y el check-in correspondiente, y no nos dejar subir con dos mochilas considerando que había que facturarlas. Cuando eran dos mochilas de tamaño muy pequeño 4x20x24cm, en ningún momento nadie nos avisó de esto y nosotros ya pagamos el importe correspondiente para hacer el check-in y la selección de asientos. Nos hicieron pagar 92 euros, a las dos personas que volabamos, sino no nos dejaban poder subir al avión. A todo ello hay que sumar que ya habiamos pagado, el billete y el check-in correspondiente que asciende a 30 euros más. Por lo tanto, considero que esto es completamente abusivo y va en contra de los derechos del consumidor, siendo usura por parte de la compañía. Además de que realmente, te venden una situación que no corresponde a la realidad de lo que la compañia vende y que se encuentra dentro de los derechos de cualquier viajero el poder llevar una mochila de mano que no supere los parametros para no tener que facturarla. Por su parte la compañia, no esta reparando en solventar la situación y solo te invitan a reclarmar, quedando esas reclamaciones en saco rato. A todo ello hay que sumar el retraso del vuelo de casi una hora. Por ello, solicito, que nos devuelvan el importe íntegro de los 92 euros. Quedo a la espera de su respuesta

Your request (42083923) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 26 Oct 2023, 14:34 IST Su referencia: CPTES01903178-38Ryanair Ref:42083923Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. Vicenta Pilar Bordes Telles.Si el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la cabina/bodega del avión por una tasa - la cual se le reclamaba al pasajero.Lo antes mencionado, se encuentra detallado en nuestros Términos y Condiciones Generales de Transporte, aceptados por el cliente en el momento de la compra.Adjuntamos enlace para más información:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa al no cumplirse con los requisitos de equipaje.Atentamente,_____________________________GonzaloRegulatorSupport Specialist Abogados 24 Oct 2023, 15:35 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[W7Z3G5-3RNEX]

Estimados Señores, sólo llevábamos un equipaje y estaba dentro de los 10Kg permitidos, por ello, no infringíamos la normativa de la compañía ibamos con lo que se permite. Por lo tanto, ruego que nos devuelvan el dinero. Por último indicar que para no perder el vuelo no nos pusimos a discutir con los empleados de la compañía, pero no nos tendrían que haber cobrado nada. Ruego por favor que lo tengan en cuenta y nos devuelvan el dinero. Gracias, Natalia Lorenzo

Your request (42083923) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 26 Oct 2023, 15:22 ISTSu referencia: CPTES01903178-38Ryanair Ref: 42083923Estimada NATALIA LORENZO,Lamentamos indicarle que Ryanair, en base a su política de equipaje, no se encuentra en posición de reembolsar la tasa de equipaje de su reserva AYQNNY.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 26 Oct 2023, 14:34 ISTSu referencia: CPTES01903178-38Ryanair Ref: 42083923Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. Vicenta Pilar Bordes Telles.Si el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la cabina/bodega del avión por una tasa - la cual se le reclamaba al pasajero.Lo antes mencionado, se encuentra detallado en nuestros Términos y Condiciones Generales de Transporte, aceptados por el cliente en el momento de la compra. Adjuntamos enlace para más información: s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa al no cumplirse con los requisitos de equipaje.Atentamente,_____________________________GonzaloRegulator Support Specialist_ _----------------------------------------------Abogados, 24 Oct 2023, 15:35 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W7Z3G5-3RNEX]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W7Z3G5-3RNEX]