reclamación gastos nuevo billete

Air Premia nos ha dicho que nuestros billetes no existían, B26DWI, que Esky.es no se había puesto en contacto con ellos. No quedaban asientos y hemos tenido que comprar 2 billetes para ir de Tokio a Seul en Asiana Airlines para no perder la noche de hotel ya reservada en Seúl. Total: 147.660 yenes. Ese es el importe que reclamamos.

Estimados:Gracias por su correo. Le informamos que hemos verificado en el sistema y la reserva aparece confirmada.Adjuntamos captura de pantalla desde la página de la aerolínea.Sin embargo,vamos a verificar la información enviada por usted con el departamento encargado y cuando vamos a tener respuesta lo vamos a notificar.Le agradecemos y le deseamos un buen día.Best regards,Complaints TeameSky.pl S.A., 14A Murckowska,'‹40-265 Katowice,PolandKRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of1.019.525,60 PLNfully paid-upConfidentiality:This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail.-----Mesajul original-----De la: System reclamos@esky.esTrimis: 10/04/2023 05:33:17Thank you for contacting eSky. We will review your case and send you a response no later than 14 days from the date of sending your request.Greetings,The eSky Team

No aparece ningún pantallazo de confirmación de la reserva. Asiana Airlines me ha confirmado que la reserva no se había realizado.

Estimado cliente:Estamos verificando con la aerolinea y cuando vamos a tener respuesta lo vamos a notificar. Best regards,  Complaints Team  eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, Poland KRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-up Confidentiality: This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail. -----Mesajul original----- De la: System reclamos@esky.es Trimis: 10/08/2023 04:35:36  Thank you for contacting eSky. We will review your case and send you a response no later than 14 days from the date of sending your request. Greetings, The eSky Team