Hello Candido,
Thank you for reaching out and sharing your concerns. I understand this situation may be unexpected and I appreciate the opportunity to review your request thoroughly.
Your subscription under candido.lli***@gmail.com was canceled on 25/09/2026, so no further charges will be applied. However, regarding your request for a refund of the monthly charges, I need to clarify how your subscription and related payments occurred:
When you initially subscribed to PDFSmart, you activated a 7-day trial for 1.99 €, which started on 21/07/2026. Unless canceled during the trial period, the subscription automatically renewed to a monthly plan at 49.99 € per month. This process, including the automatic renewal, is explained during checkout (before payment confirmation), in the billing section of your account, on our pricing page, and in our terms of service. Your subscription renewed successfully on the following dates: 28/07/2026, 25/08/2026, and 22/09/2026, each for 49.99 €.
I must respectfully inform you that, as the subscription and payments were processed in accordance with the terms agreed to at signup, a refund is not possible in this case. I apologize for any dissatisfaction this has caused, and I am sorry that your experience with our platform did not meet your expectations. Should you need assistance in the future, I remain at your disposal.
Best regards,
Helen
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support@pdfsmart.comHS:3491096917-280560
On Thu, Oct 22, 2026 at 11:02 AM UTC, reclamar@ocu.org wrote:
