Your request (42506246) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 30 Nov 2023, 13::47 GMTSu referencia: CPTES01910852-49Ryanair Ref: 42506246Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Marisa Poyatos Quilez.Según nuestra revisión de los detalles proporcionados, entendemos que pagó específicamente por la asignación de asientos, y lamentamos profundamente cualquier inconveniente que haya surgido debido a la falta de disponibilidad de uno de los asientos reservados.Es importante destacar que, a pesar de nuestros esfuerzos por cumplir con las preferencias de asignación de asientos, existen situaciones imprevistas y factores operativos que pueden afectar la disponibilidad de asientos específicos.En el Artículo 6.1, se esce claramente que nuestros pasajeros tienen asientos asignados, y esta asignación está sujeta a condiciones específicas. En este caso, el cliente cumplió con su parte del acuerdo al realizar la reserva, pero existen ciertos casos en los que la tripulación les solicite que se muevan por motivos de peso y equilibrio, seguridad u otros motivos operativos o por otro motivo imprevistos.Adjuntamos enlace para que pueda consultar nuestra política de asientos.s:help.ryanair.com/hc/es-es/categories/12489305702289-Normas-sobre-asientos%C2%BFCu%C3%A1l%20es%20la%20pol%C3%ADtica%20de%20asientos%20de%20Ryanair?En segundo lugar, Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje:s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso, aun así estamos comprometidos a abordar este asunto y a garantizar que las experiencias futuras de nuestros clientes sean más satisfactorias.Atentamente,_____________________________Luis MiguelRegulator Support Specialist----------------------------------------------Abogados, 5 Nov 2023, 17:14 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. 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