Buenos días.
Reclamación de cancelación de 4 noches de hotel Gravina en Barcelona, que hicimos el 7 de abril con Booking.com, que confirmó el pago y la reserva.
Al llegar al hotel ese mismo día, y cancelar en el momento, por no ser la habitación que habíamos reservado, nos dijeron que la reserva al hotel se la había Hecho Expedia.
Les adjunto las explicaciones sobre la devolución del dinero que Expedia dió a la jefa de reservas del hotel, Laura; explicando que ellos devolvieron el dinero
689,07 € el día 15 de abril a XIWANTRIP
Una empresa intermediaria de Booking.com
Y que a día de hoy 14 de mayo, aun no nos han devuelto.
Adjunto correo de reclamación hecho ayer a XIWANTRIP
ATT; XIWANTRIP
We reserved the day 7th April, 4 nights in hotel Grupotel Gravina , in Barcelona 7,8,9 and 10 april , with BOOKING.COM
Booking.com Reservation : 15193968609223164661
The day 7th April, we made a cancelation accepted for the hotel and Expedia, who made the reservation to the hotel
Reservation Expedia: 2432352072, Itinerary Nº 9086865678725
Here bellow is the explanation of Expedia to the responsible person of the hotel saying that they made the return of the Money to XIWAN TRIP the 15th April
Saying that you Xiwan Trip have to return the money to us. The clients of the hotel Gravina.
We have waited one month to receive the 689,07 €, to the Visa Card Bankinter , finished in 5628
We need an inmediate answer, before further reclamations to Visa, Expedia and Xiwan Trip companies.
We wait for yor transfer.
Billal El Fallah +49 1523 5837602
Jesús Cadarso +34 629 13 67 92
This email is regarding Account: Grupotel Gravina (861251)
Dear Laura,
Warm greetings from Expedia Group!
I hope you're doing well.
Thank you for contacting us about your guest’s refund. I appreciate you taking the time to follow up on their behalf.
Issue
You informed us that the guest for reservation 2432352072 has not yet received their refund and requested a customer service contact number so the guest can speak with us directly.
Resolution
After reviewing the booking, I can confirm that Expedia processed the refund on April 15, 2026. However, it appears that the original booking platform, Xiwantrip, has not yet completed the refund on their side. I have already sent a notification to Xiwantrip requesting that they finalize the refund so it can be released to the guest.
Next Steps
To help the guest receive their funds as quickly as possible:
• Please ask the guest to contact their original booking platform directly to follow up on the refund status.
• You can let them know that Expedia’s part of the refund was completed on April 15, 2026, and that Xiwantrip now needs to finalize the transaction on their end.
I hope you find this information useful and I would like to thank you as well for reaching out to us.
We value you as a partner.
If you need further assistance with this request, reply to this email without changing the subject line. For help with something else, please visit the Help Center or Contact Us.
Kind Regards,
Jhanni
Expedia Group lodging support team
Expedia Group Partner Central
Expedia Group Partner Central App available on the App Store® and Google PlayTM
Subject: Live Agent Case
Case: 152641805
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