Your request (51242656) has been updated. To add additional comments, reply to this email.MAD Paula Agostina Osso (Ryanair) 9 Jul 2024, 11:49 IST Su Ref: @@REF_ID@655fe548d08455e4a8@REF_ID@@Ryanair Ref: 51242656/HHDKTLEstimados/asAcusamos recibo de su correspondencia en nombre de DANIEL PEREZ IBARRA.Hemos podido comprobar en nuestro sistema que el pasajero para su vuelo FR3471 del dia 03/07/2024 tenia incluido:1 equipaje pequeño de cabina que debe caber debajo del asiento delantero (40 cm x 20 cm x 25 cm)Esto aparece reflejado tanto en nuestra pagina web como en nuestros Terminos y Condiciones, los cuales se acuerdan en el momento de adquisición del billete.s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones/termsandconditionsar_1291014801Si el pasajero se ha presentado con un equipaje de diferentes dimensiones a la que se muestra en la imagen, es por ello que se le ha cobrado la tasa en el aeropuerto.Los agentes del aeropuerto estaban siguiendo el procedimiento según nuestros términos y condiciones. Cualquier pasajero que lleve una maleta fuera de las dimensiones permitidas a las puertas de embarque, incurrirá en un cargo por maleta en la puerta de embarque.Por tanto y lamentandolo mucho en este caso el cliente no esta autorizado a obtener el reembolso del importe solicitado.Esperamos haber sido de su ayuda.Saludos cordiales,Paula O.Regulator Admin Support Specialist CS Legal DepartmentReclamar 4 Jul 2024, 09:01 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4EMKDK-Z299L]
