Problemas con la reserva

Hola, he realizado una reserva a través de Booking.com en el Hotel Meliá Palma Bay para 5 personas, mis tres hijos menores y dos adultos. He llegado a hotel y me han comunicado que la reserva está hecha para 4 adultos y aunque las habitaciones son de luxe con capacidad máxima para tres personas, no me modifican la reserva.A las 22:00 la solución es devolverme el dinero y que busque otro hotel en Palma de Mallorca con ocupación del 100%. Les hago ver que no quiero la devolución sino que necesito las habitaciones que he reservado por que no tengo donde alojarme, pero ni el hotel ni Booking.com me modifican la reserva.

----------------------------------------------------------------------------------Masha Koshkarova, Aug 13, 2023, 00::49 GMT+2Dear Sir, Madam,We are sorry to hear about your disappointment in relation to your reservation 2708.303.924Please kindly note, that our records show that you have booked 2 double rooms for 4 adult guests in total. Please kindly note also, that your booking was made in May however until the arrival day we have not heard from you regarding any inconsistencies in your reservation confirmation.We are sorry to hear that the check in has caused certain distress however at this point we have no reasons to believe that Booking.com could have caused the inconvenience you experienced.Kind regards,[Y0N2R7-Y6L0K]