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Problemas con la reserva del vuelo duplicada

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J. R.

A: RYANAIR

03/08/2023

Hola, ayer día 26-7-2023 yo mismorealizar una reserva de billetes. A la hora de realizar el pago, la página oficial de Ryanair le daba error, indicándole que no era posible finalizar la compra. Tras estar intentándolo varias veces, decidí dejarlo para el día siguiente.Finalmente,al día siguiente me levanto con las reservas ya cobradas.ya me habian cargado el cobro de los billetes (los cuales en la página le habían dado error de compra). A día de hoy nos encontramos con 4 billetes para el mismo día, misma hora y mismos pasajeros (lo cual no tiene sentido). He estado intentado contactar desde ayer con Ryanair, tanto vía chat como vía telefónica. Vía chat no me resuelven el problema (ya que son respuestas generadas automáticamente) y telefónicamente tampoco (solo me dan números y más números para que llame y nadie contesta).

Mensajes (8)

J. R.

A: RYANAIR

21/08/2023

Por favor Pónganse en contacto conmigo Por email o por teléfono.647219406 Necesito el reembolso del los billetes duplicados. Si no, non voy a poder viajar.en un plazo de 10 días iré a la oficina de consumo

J. R.

A: RYANAIR

21/08/2023

Por favor Pónganse en contacto conmigo Por email o por teléfono.647219406 Necesito el reembolso del los billetes duplicados. Si no, non voy a poder viajar.en un plazo de 10 días iré a la oficina de consumo

RYANAIR

A: J. R.

01/09/2023

DATA NOT AVAILABLE

J. R.

A: RYANAIR

01/09/2023

Hola buenos días Los números de reserva son:AEYN2C y WDWPGL. WDWPGL es el que tengo facturado para viajar este domingo. Muchas gracias

RYANAIR

A: J. R.

01/09/2023

Your request (38433030) has been updated. To add additional comments, reply to this email. H. Cirpean (Ryanair) 1 Sept 2023, 07:13 IST N/ Ref: 38433030/AEYN2CSu Ref:CPTES01846625-36Estimado/a Sr/a,Nos referimos a su reciente correspondencia.Por favor encuentre adjunta nuestra respuesta a la presente reclamación.Atentamente________________________H. CirpeanRegulator Admin Support Specialist Abogados 3 Aug 2023, 09:10 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[G21ND6-3591X]

J. R.

A: RYANAIR

01/09/2023

Hola buenos días Los números de reserva son:AEYN2C y WDWPGL. WDWPGL es el que tengo facturado para viajar este domingo. Muchas gracias

RYANAIR

A: J. R.

04/09/2023

DATA NOT AVAILABLE

RYANAIR

A: J. R.

04/09/2023

Your request (38433030) has been updated. To add additional comments, reply to this email. H. Cirpean (Ryanair) 4 Sept 2023, 06:20 IST N/ Ref: 38433030/AEYN2CSu Ref:CPTES01846625-36Estimado/a Sr/a,Nos referimos a su reciente correspondencia.Por favor encuentre adjunta nuestra respuesta a la presente reclamación.Atentamente________________________H. CirpeanRegulator Admin Support Specialist H. Cirpean (Ryanair) 1 Sept 2023, 07:13 IST N/ Ref: 38433030/AEYN2CSu Ref:CPTES01846625-36Estimado/a Sr/a,Nos referimos a su reciente correspondencia.Por favor encuentre adjunta nuestra respuesta a la presente reclamación.Atentamente________________________H. CirpeanRegulator Admin Support Specialist Attachment(s) CPTES01846625-36.pdf Abogados 3 Aug 2023, 09:10 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[G21ND6-3591X]


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