Problemas con el rembolso

Buenas hace 40 días Booking me admitió un error con una reserva y me pidió los datos bancarios para hacerme el rembolso , después de no tener contestación ,10 emails escritos , hablar con ellos 5 veces, volver a pedirme factura del hotel nuevo a rembolsar ,para otra vez no darme contestación , me decido a poner otra queja ya que me parece insultante el trato al consumidor . Código de reserva donde hubo el error 6129767550 pin 3221

------------------------------------ Suzy Dhadwal (CS Global) 1 dic 2025, 12:31 CET Your reference : Our reference: 6129.767.550 Dear OCU, Thank you for bringing to our attention the claim of Mr. Antonio E. In response to the above-referenced claim, we gladly confirm that we have come to an agreement with the customer directly. The customer confirmed acceptance of our solution offered and he was refunded as well. We hope and trust to have informed you sufficiently. Please respond to cs.relations@booking.com for future correspondence on this file. Yours sincerely, Suzy D CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [N1JX76-73G47]