Hola, perdón pero me había confundido de número de caso.
Reembolso resuelto, compañia devuelve al Banco cantidades cobradas, y que son dos . Una me la mandaron a los 4 días de realizar 2 consultas de números telefónicos y otro recibo que apareció hoy del dia 20 Marzo???Ya estaba todo en reposo, y ahora aparece éste recibo para fastidiarlo todo. Les ruego cumplan su palabra y retiren éste último recibo.< gracias anticipadas. Os mando lo que me respondisteis:
I want to personally apologize for the experience you’ve had with us. We truly regret any frustration or inconvenience this may have caused you. Please know that we take your concerns seriously, and under new management, we are actively working to improve and make meaningful changes.
As part of resolving this for you, we have canceled your subscription with immediate effect and issued a full refund of 29.99 EUR to your original payment method. You can expect to see the funds reflected in your account within the next 7 business days, depending on your bank and card issuer.
We appreciate your patience and the opportunity to make things right. If you’re satisfied with how we’ve handled your concern, we’d be truly grateful if you would consider updating your review to reflect your experience with us.
Thank you again for your time and understanding. If there’s anything else we can do, please don’t hesitate to reach out.
Best regards,
Dairo
Customer Success Manager.
FERNAMON743951
