Problema con Rembolso

Reclamación por falta de información clara sobre la contratación de una suscripción y solicitud de reembolso de 49,99 € a PDF Guru Realicé un pago de 0,99 € en la plataforma PDF Guru con la intención de acceder a un servicio puntual. En ningún momento tuve la intención de contratar una suscripción mensual ni de asumir pagos recurrentes por un importe de 49,99 €. Considero que las condiciones de contratación no se presentaron de forma suficientemente clara, visible y comprensible antes de efectuar el pago inicial. En particular, no fui consciente de estar aceptando una suscripción de pago con renovación automática ni de que posteriormente se me cobraría el importe de 49,99 €. Al conocer el cargo, me puse en contacto con la empresa para solicitar la devolución del importe, explicando que mi intención era pagar únicamente los 0,99 € correspondientes al servicio puntual que deseaba utilizar. Sin embargo, pese a haberlo solicitado en varias ocasiones, PDF Guru ha rechazado mi petición alegando que su política de pagos establece que los importes no son reembolsables. La suscripción ya ha sido cancelada para evitar nuevos cargos. Asimismo, he consultado con mi entidad bancaria, que considera autorizado el cargo por el hecho de haber introducido los datos de mi tarjeta durante el pago inicial. No obstante, considero que esta circunstancia no resuelve la cuestión principal de mi reclamación: si recibí información suficientemente clara y transparente sobre la suscripción, su renovación automática y el importe que se me cobraría antes de aceptar las condiciones. Por todo lo expuesto, solicito: La devolución íntegra de los 49,99 € cobrados por PDF Guru, dado que no era mi intención contratar la suscripción en las condiciones que posteriormente se me aplicaron. La revisión de las condiciones y del proceso de contratación, especialmente de la información proporcionada antes de efectuar el pago inicial de 0,99 €, para comprobar si se informó de manera clara, visible y comprensible sobre la existencia de una suscripción, su renovación automática y el importe de los cargos posteriores. Que la empresa aporte, si fuera necesario, la documentación acreditativa de las condiciones que se me mostraron y de la aceptación expresa de la suscripción, incluido el precio y la periodicidad de los pagos. Que se tenga en cuenta que la suscripción ya ha sido cancelada y que no deseo que se produzcan nuevos cargos. Considero que el rechazo del reembolso basándose únicamente en una política interna de pagos no reembolsables no resuelve mi reclamación ni aclara si la contratación se realizó con la debida transparencia. Por ello, solicito la mediación de los organismos de Consumo competentes para que se revise lo sucedido y se facilite una solución satisfactoria, con la devolución del importe reclamado. Quedo a la espera de una respuesta y de una resolución favorable de esta reclamación. Un saludo,

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 4233017. Here's a kind reminder of what the ticket was about: Mary (Customer Care) 13 Oct 2026, 16:46 EEST Hello Reclamar, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Reclamar 13 Oct 2026, 16:46 EEST

Dear Sir/Madam, As stated in my complaint, I did not knowingly register for a monthly subscription. I made what I understood to be a one-time payment of €0.99 to access your service. Payment and transaction details: Initial payment: €0.99 Subsequent charge: €49.99 Date of the €49.99 charge: 06/10/2026 Transaction reference/ID: SA_pdf_guru.com Nicosia CY Merchant: PDF Guru Payment method: Mastercard with number: 535120******8094 (which I blocked thinking that it was a suspicious charge without my permission) I did not intend to subscribe to a monthly service, and I do not believe that the subscription terms, recurring payment conditions, and subsequent charge of €49.99 were presented to me with sufficient clarity before I made the initial payment. I did not knowingly register for a subscription or provide an email address for this purpose. This may explain why you are unable to locate an email address associated with a subscription account. I therefore request that you investigate this transaction and issue a full refund of €49.99. Please confirm that no further payments will be taken and provide written confirmation of the outcome of my refund request. I look forward to your response. Kind regards,

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 4237988. Here's a kind reminder of what the ticket was about: Mary (Customer Care) 14 Oct 2026, 20:00 EEST Hello Reclamar, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Reclamar 14 Oct 2026, 20:00 EEST

Dear Sir/Madam, As stated in my complaint, I did not knowingly register for a monthly subscription. I made what I understood to be a one-time payment of €0.99 to access your service. Payment and transaction details: Initial payment: €0.99 Subsequent charge: €49.99 Date of the €49.99 charge: 06/10/2026 Transaction reference/ID: SA_pdf_guru.com Nicosia CY Merchant: PDF Guru Payment method: Mastercard with number: 535120******8094 (which I blocked thinking that it was a suspicious charge without my permission) I did not intend to subscribe to a monthly service, and I do not believe that the subscription terms, recurring payment conditions, and subsequent charge of €49.99 were presented to me with sufficient clarity before I made the initial payment. I did not knowingly register for a subscription or provide an email address for this purpose. This may explain why you are unable to locate an email address associated with a subscription account. I therefore request that you investigate this transaction and issue a full refund of €49.99. Please confirm that no further payments will be taken and provide written confirmation of the outcome of my refund request. I look forward to your response. Kind regards,

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 4248730. Here's a kind reminder of what the ticket was about: Mary (Customer Care) 17 Oct 2026, 14:45 EEST Hello Reclamar, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Reclamar 17 Oct 2026, 14:45 EEST

Dear Sir/Madam, As stated in my complaint, I did not knowingly register for a monthly subscription. I made what I understood to be a one-time payment of €0.99 to access your service. Payment and transaction details: Initial payment: €0.99 Subsequent charge: €49.99 Date of the €49.99 charge: 06/10/2026 Transaction reference/ID: SA_pdf_guru.com Nicosia CY Merchant: PDF Guru Payment method: Mastercard with number: 535120******8094 (which I blocked thinking that it was a suspicious charge without my permission) I did not intend to subscribe to a monthly service, and I do not believe that the subscription terms, recurring payment conditions, and subsequent charge of €49.99 were presented to me with sufficient clarity before I made the initial payment. I did not knowingly register for a subscription or provide an email address for this purpose. This may explain why you are unable to locate an email address associated with a subscription account. I therefore request that you investigate this transaction and issue a full refund of €49.99. Please confirm that no further payments will be taken and provide written confirmation of the outcome of my refund request. I look forward to your response. Kind regards,